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FAQ

The purpose of these pages is to create a superior Travel FAQ. Therefore, all contributions are appreciated.

  When is the best time to visit Egypt?

If you plan on visiting the ancient sites in Egypt I think that the best time to visit Egypt is between October and mid April, when the weather is nice and cool.The Red Sea Riviera is an year-round destination.

 

  How fit do you need to be?                                                                                                                             Hi, My husband and I are planning to go on a cruise down the nile with trips included. We are now a little concerned about the fitness level needed. I have ME. I can walk a couple of miles or even more but could not repeat that the following day and consequently need to pace myself. Could you tell me which of the trips would be too arduous for me to undertake please? Also if we took a wheelchair for 'weak' days would it be possible to wheel me around? (I would obviously be able to get out of the chair and walk whenever necessary).

Both in Cairo and when visiting the ancient sites you will have a hard time getting around in a wheel chair. I do not recommend it.
Visiting the ancient sites can be pretty tuff

What travel documents do I need to enter Egypt as a tourist?

  A return or onward airline ticket, passport and visa. Your passport should be valid for 6 months from the date of entry into Egypt. You can purchase your visa prior to, or upon arrival in Egypt. Please contact the Egyptian consulate nearest you for further details. The current fee is $15 for tourist visas issued at Cairo International airport.
Note : this fee may vary depending on nationality

Do I have to pay custom duty on the items I bring with me?

All items of a personal nature are exempt from duty, but electronic equipment, video cameras, laptop computers must be declared and may be listed on a declaration form by a Customs official who will retain the original and give you the copy. Keep this safe with the rest of your travel documents in case you need it when you depart.

Do I bring cash or traveller's cheques?
Which currency is best, and can I use credit cards?

The golden rule wherever you travel, is to carry as little cash with you as possible. Best to bring your money in traveler's cheque or credit cards.
The US dollar is best known and most widely used. Check with your bank for the current exchange rate 
Visa, MasterCard and American Express cards are accepted at most places, but in some cases amounts to be charged should not be less than LE100. ATM machines are located in the lobby areas of most hotels and banks. Exchange into Egyptian pounds (LE) only enough for day or so, and keep the balance of your traveler's cheques, along with your travel documents and other valuables in a safety deposit box at your hotel.
Remember to empty your safety deposit box before check-out  !

TRANSPORTATION

What would be the best way for an independent traveller to get from the airport to downtown?

The easiest way, hassle-free way is to ask your travel agent to arrange for a local tour operator to meet, assist and transfer you to your hotel. Some major hotels also provide a "meet & greet" service for their guests, but you must book in advance. .

 I want to visit Luxor and Aswan but I cannot afford the airfare. How much will it cost to go by train, and how long does it take?

There are two ways to travel by train, either by the sleeper train operated by Wagon-List which includes your own sleeper compartment, dinner and breakfast for $130 one-way in a double cabin or $200 in single to either Luxor or Aswan. This way seem a bit high, but bear in mind that you save one night's hotel accommodation. A less expensive alternative is first-class seat on the late-night train to Luxor for about $25 and $37 to Aswan. The journey from Cairo takes approx. 9 hours to Luxor and 13 hours to Aswan.

It is highly recommended that you drink only bottled/mineral water, hot beverages (such as coffee or tea), canned or bottled carbonated beverages, and beer. Ice is made with tap water and should be avoided. Make sure that all fruit juices are freshly squeezed and not mixed with non-mineral water.
Egyptian food is delicious and by no means bad, but avoid road-side food stalls and remember that it is not what you eat, but how you eat, that will cause you to be sick. If you lie out by the pool in the heat of the sun and drink ice-cold beverages, especially beer, then anything you eat will likely upset you. Egypt boast a wide variety of fruits and vegetables, but it is best to stick with cooked vegetables and eat fruits that you peel yourself. Use your common sense, exercise moderation and you will stay healthy and be happy!

SIGHT SEEING

What is the best way to visit Egypt's tourist sites on my own?

If this is your first visit, it is best to book an organized tour through a local tour operator. This way you are guided through the sites by a professional guide and transportation is included. Most tour guides are multi-lingual, and all of them English-speaking. 

TECHNOLOGY

I'm an Internet junkie. Are there any Internet cafés where I can get my fix?

Lucky for you there are. Internet Egypt operates a number of cafés around Egypt. . Business Centers

 at most hotels will also allow you to go on-line, but they tend to be more expensive (approx. LE 30-50 p.hour)

would like to take my laptop along with me.
Would I need any special connector plugs or jacks to hook my modem to the phone line?

You can purchase an adaptor plug from most hardware stores in Cairo and it will cost you a couple of dollars. But if you would rather not waste your time doing that, then take along a Port Travel Connection Pack which you can purchase at most computer stores in your area,

  I live in California. Is the voltage in Egypt the same?

No, all electrical appliances in Egypt run on 220 volts and the outlets are designed for a two-pronged cylindrical plug. So if your travel appliances are not dual voltage, make sure you take along a standard voltage converter and adapter plugs. You may be able to borrow an adapter plug from your hotel (ask housekeeping), but better take one along just in case they don't have any in stock.

am booked to visit Egypt in May, but my family and friends fear that I may be attacked by terrorists. How safe is Egypt these days?

The last terrorist incident took place in 1997 and since then, the Egyptian government has taken extreme measures to secure all areas where tourists are likely to visit, including all hotels. The Egyptians are the friendliest and most hospitable people and will go out of their way to make you feel at home. This eagerness to please may sometimes be mistaken as self-serving, but most often they are genuine and seek nothing in return. A smile and a thank-you is all the reward they need. 

  How do I make a reservation ?

Can I make a reservation directly through the hotel?

  You can, but the prices displayed by our agency are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 50% more.

Will you confirm my reservation by fax or phone?

  Usually we make confirmations by e-mail, Although if you cannot provide an email address, we will send the confirmation
by fax.

Can you supply a cot or crib for my room when I travel with children?

Most of the hotels have Baby cot or crib facilities but our Reservation staff will help you to request or recommend such hotels that are 100 percent sure to have these facilities, it is always Free of cost.

How will the rooms be arranged? 

  All our prices are based on two people sharing a twin or double room. However, if there are three people in your family (one parent and two children, or two parents and one child) we can try to accommodate you in a triple room. Triple rooms vary in style - it may be a room with a double and a single bed, or three single beds, or a double bed with a fold down mattress / extra bed added. If there are five members of your family the same idea applies - you will get one twin / double room and we can try to arrange a triple room for the remaining three people.

Do the hotels you use have swimming pools?        

  Sometimes the hotels will have swimming pools, but often they won't. We figure that as you're booking an adventure holiday, you're more interested in getting out an exploring than lounging by a pool.

What's the standard of accommodation like?        

  This depends on what sort of trip you're booking. Adventure tour style trips tend to use the equivalent of two star hotels, hostels, camps, felucca and/or tents. While classic tour, Nile tour, Sunny tour style trips normally use four star hotels and up, and/or five star cruises or/and up. It's important to remember that this star rating is based on what the country has to offer in terms of hotels, and can't necessarily be equated with western star ratings. On some trips, the accommodation will be of a more basic nature, for example if you're trekking in mountains, you will sleep in your/our sleeping bags.

How do I check hotels & availability of a package listed on the site?

simply faxes or mail us. 
   you can email your request to  24 hours day / 7 days-week.

How big can my luggage be?

:  Porte rage for one luggage on tour is included in the tour price. Due to limited coach capacity, we strongly recommend that this single bag should have dimensions not exceeding 30"x18"x10" and weight not exceeding 27 kg.

Do you accept travelers who need special assistance?

Any disability requiring special attention should be reported to us at the time the reservation is made. We will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travelers who need such assistance.

Are tips included in the tour price?

 tips to your tour representative, tour drivers, and local guides; laundry, beverages and food , restaurant , all other items of a personal nature are not included in the tour price

what will the tour be like?

Our tours are designed with families in mind - they are at a relaxed pace with a mixture of sightseeing and free time. Wherever possible we have made sure that you will have at least two nights (and sometimes more) in the same hotel. This means that you aren't constantly having to un-pack and re-pack for the whole family. We have also included as many hotels with pools as possible so that the kids have time to relax by the pool during free mornings or afternoons.
All of our trips are escorted by local experienced tour leaders who will help your whole family to get the best possible experience out of their tour. They will explain local customs and will point out things of interest to all the family. However, they are not baby sitters - our trips are designed for those who want to explore exciting places with their families. Of course you have the opportunity to 'sit out' of some activities if you want to, but you will need to make sure that your children are accompanied by one of the adults in your party at all times. Our tour leaders cannot take responsibility at any time, for looking after children.

 Why should I book my domestic air through you ?

  We have worked with Egypt Air since 1993, and our volume purchasing power enables us to negotiate contract fares which are often substantially lower than published fare. We know the best time to recommend for our trips

  How old does a child have to be to take one of your tours?

  An adult must accompany children who are less than 12 years old on the tour . the child receives a 50% discount on the land tour price sharing their parents room. We do not recommend children under the age of 4 on group tours, because we have found they are too young to enjoy these tours, and they made a noisy for other guests.

On FIT tours, there is no minimum age requirement. Land arrangements for infants under two years are free of charge, providing parents pay directly to the hotels for food, crib, etc. Infants sometimes fly free of charge if they do not occupy a seat,.

  How can my family contact me while I am traveling?

Our Reply: In your reconfirmation documents you will receive a hotel list. This list will have an address and a telephone number for each hotel you will be staying on each day, representative mobile number, guide mobile number, our company telephones.

 If I book a tour, can I be guaranteed that it will run?       

We need a minimum of two people to run most of our trips, although some trips, for example in Adventure tours, require a minimum of six people. As long as we get this minimum number booked, then your tour will go ahead. Occasionally, of course, political situations and other factors may mean that it's not possible to run a trip but this is very rare.

How large are your tour groups?

: This varies with the destination. For example, in Adventure, groups are limited to 6-18 passengers, divided into vehicles that provide each person with a window seat and unobstructed game viewing. There is no group size limit on private groups, classical group or incentive groups. All of our scheduled trips are designed to operate with as few as 2 guests up to charter flights.

  What constitutes a group tour with your agency?

  A minimum of 16 paying adults is considered a group

How far in advance should I make my travel plans?

  Reservations including domestic flight must be made at least 21 days prior to travel.  Land only bookings can be made up to 10 days prior to travel.  We recommend booking 1 to 2 months in advance. 
Especially for winter season and/or peak periods.

  Are there any hidden extras?

You should read our trip includes and/or excludes carefully, to make sure you're aware of what entrance fees and meals are included. You should also be aware that a tipping on your tours. This is typically used by the tour leader to tip people who have provided the group with a service as part of your itinerary, such as guides, and bus drivers.

  Why is it so important that I provide names exactly as they appear on our passports?

  Due to increased travel security around the world, it is now more important than ever that the passenger's airline ticket match the full title, first name, middle name / initial and last name exactly as it reads on his or her passport. It is best to provide that information to us at the time of reservation so the air we confirm is not in jeopardy of being lost

  What type of groups can you handle?

 We can handle any group profile including families, friends, safaris, Nile Cruises, not Gay or women groups, and anyone with specific interests, please see our four sections which features on our web site.

 Can you assist with 'hotel only' bookings?

As we are a full-service tour operator, we can handle and organizing any service you require or you need.

  How do I check reservations & availability of a package listed on the site?

  simply faxes or mail us. 
    you can email your request to  24 hours day / 7 days-week.

PAYMENTS
 When do I need to Pay?

 Once we confirm reservation in return E-mail for you, you will be given Option date that you need to settle all your payments on or before this date in failure to settle all the payments before the Option date your reservation will be automatically cancelled.

Once I decide to Confirm my reservation with your Company How do I pay?

 When you receive Confirmation E-mail from our Reservation staff. Our accounting staff will send you same time invoice form Through e-mail , then you should to trans the amount found in through our bank,

Are taxes and breakfast included in your prices?

 Yes. Unless noted otherwise, all taxes and breakfast
are included.

  Are prices based on double occupancy?

  Prices are per person, based on twin or double room. And Single room supplements .

  Does the price include domestic flights?

Our reply: The prices sent in our offers are for the tour only and do not include domestic flights. We usually arrange flights separately for you, as long as they originate from the Egypt Air

How do I check pricing & payment for a package listed on the site?

  simply faxes or mail us. 
    you can email your request to  24 hours day / 7 days-week.

How do I check the cancellation fees for your package listed on the site?

  simply faxes or mail us. 
    , you can email your request to  24 hours day / 7 days-week.

We are four good friends traveling to Egypt , and are wondering what the restrictions for bringing in alcohol to the country are.  I mean, it is the new year and we would like to bring some.  Especially champagne.  Can we?

 Yes.  Individuals may bring in up to two liters.

What is the legal drinking age in Egypt ?

  21 Years Old.

Pets

We are planning a trip to Egypt and wonder whether we will be able to bring our cat.  Is this possible?

Yes.  Pets may enter Egypt provided you provide a certificate of origin and a health certificate.  There are no forms for this, but a dated, signed letter is acceptable.  The certificate of origin may be provided by the pet store where your pet was purchased or by a vet.  The certificate of health must be provided by a vet.   

I wish to drive my car into Egypt. What is required to do this.

A. Unfortunately this cannot be done. Some cars may be ferried in, but in general, you should not plan on bringing your car into Egypt. Once there, you may rent a car, but in many instances I cannot even advise you to do that. Particularly in Cairo, it is much safer to take a cab, due to the driving habits of most people in Cairo.


  Perhaps one of the best things about any trip to Egypt is the fact that it is quite possible, enjoyable & perfectly safe (despite the dire warnings of some locally based foreign tour company rep's to the contrary) to just go off for a wander along the streets & amidst the Egyptian people secure in the knowledge that there is sure to be something new & interesting around every corner. Additionally, so many tourists listen so carefully to the spiel of the company rep (Don't do this,). 

it's dangerous/You aren't insured) that they miss out on what is, probably, the greatest joy of any trip to Egypt, namely the chance to get out & encounter the Egyptian people outside of the context of hotel staff. This is a real tragedy, as they will never come to know a people who I feel are without doubt the most friendly, welcoming, kind & generous in the world.

 

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